Our Response to the Current Health Situation
March 22, 2020
To all our customers and partners,
We recognize the uncertainty that everyone is feeling in this unprecedented time. First and foremost, our hearts and thoughts go out to every one of you.
We are committed to continuing to provide the products and services that you depend on. Our dedicated staff is proving itself resilient and innovative in keeping our operations going despite the many impediments we face. In response to the current situation, we’ve implemented our business continuity plan which examines all areas of business operations at our facilities With a combination of even stricter safety measures, a deep concern for our employees’ health, and our continued use of technology both in production and administratively, we’ve managed to continue to produce and ship product. We have sufficient quantities of our most popular ingredients and plenty of bottles, caps and other component parts. We are open for business.
First and foremost, our plan ensures the health and safety of our employees. Considering the most recent news and announcements from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and the Icelandic Ministry of Health, we have made the decision to enable employees in our offices who can perform their jobs remotely to work from home for the foreseeable future. We also offer sick leave for our employees should they need it. In addition, we’ve temporarily suspended business travel. For our warehouse and production employees, we’ve put into place the most stringent policies recommended by the CDC and the Icelandic Ministry of Health, which require monitoring of all employees upon each entrance to our facilities, the use of masks and other protective equipment while working, strict hand-washing policies, regular deep cleaning of our facilities, and restrictions against all non-employee entrance.
These precautionary measures have been taken to limit the potential spread of the virus, to support our employees in this challenging time, and to ensure we maintain our ability to serve our customers and maintain our relationships with our partners for the long term. Our senior leadership team remains vigilant and is monitoring the situation in real time and responding rapidly as conditions evolve.
Please be safe and stay healthy.